FAQS, Shipping & Returns Policy

Yes it’s boring. And it’s certainly not Omar Sy sexy*. But it’s as vital as an upper lip wax before a first date. So grab a snack and set your phone to do not disturb as we go through everything you need to know about sizing, fit, delivery times, return procedures, shipping, the production process and how your purchases make a difference in the world.

*Ok, let’s face it none of this is sexy in any way whatsoever. 

How do I find out what size I am?

If you are consistently the same size across brands, then we would recommend ordering the same from us.  Additionally, you can find a more detailed sizing chart for each specific garment below the product image and description on the relevant product page.

Also, please check out our detailed fit advice and sizing guide here or on the product page to see whether you should size up or down depending on the style of the garment.

Bust
Measure under your arms at the fuller part of your bust. Keep tape level across your shoulder blades.

Natural Waist
Measure around your natural waistline, keeping the tape comfortably loose.

Hips
Stand with your feet together and measure around the fullest part of your hips.

Production Times & Quality Control:

On average, it takes around 1-9 business days to fulfill an order, after which it’s shipped out. 

All orders go through our 3-step quality check before we ship them out:

• Our automated software checks graphics for quality before printing or completing embroidery work;
• Fulfillment specialists check quality while orders print; and
  
• There is a final quality check after printing and curing.

We deliver worldwide and our ordering process automatically selects the production facility nearest to your location. This in turn works to ensure cost-efficient shipping costs and faster turnaround for delivery.

Generally, your order will be sent out on average within 4-9 days of ordering. However, it can take longer*.

*July 2025 Update: due to larger order volumes we expect deliveries to be sent out around 9-14 days after ordering at present. We will keep you updated via this website.

Each and every purchase benefits Feeding America and The Global Foodbanking Network immediately.

Because of our production process (as described above and below), we can’t and don’t make any guarantees for delivery times. However we do guarantee that when you make a purchase, we pay it forward immediately and our goal is to donate at least ONE MILLION MEALS.

Once the order has been prepared and gone through the quality check process, the shipping and delivery time depends on your location, but can be estimated as follows:

● USA: 1-5 business days

● Europe: 6–8 business days

● Canada: 5-10 business days

● Australia: 2–14 business days

● Japan: 10-20 business days

● International: 10–20 business days

We work with an on-demand order fulfillment company with facilities in Los Angeles and Philadelphia. Your order will be shipped from the facility which is most location efficient. 

International shipments may incur customs fees. The fee is not in our control and is assessed by your local customs office. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. Additionally, the customs check procedure and customs fees can result in delays to delivery also. Please check with your local customs office directly to see if they apply duties and taxes to your purchases.

We do not take responsibility for customs fees.

If your order didn't end up arriving, be sure to let us know!

BUT BEFORE getting in touch, please firstly check the order tracking number (received via email after the order has been sent out) to determine the last known status of the package. Additionally, please check the following:

● Your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address is correct and the package still hasn’t been delivered, please get in touch with us at info@tangerineyard.com noting your order number and tracking number. We’ll see what can be done. However, please note that we cannot guarantee another replacement due to delivery issues outside of our control and the limited number of pieces available in our drop.

If it is an INTERNATIONAL DELIVERY and your tracking number shows that the package has been received by customs, then please wait a further 7 days from the estimated shipping confirmation date. This is super annoying we know, but we’ve found that with international packages most delays are caused by internal sorting issues at the relevant customs office or issues with additional customs fees.  In our experience, these issues are usually resolved (with completed delivery) within 7-14 days.

However, if after 14 days you still haven’t received the package, please get in touch at info@tangerineyard.com noting your order number (and tracking number if applicable) and we’ll get on it like a scotch bonnet*.

*Please note that while we will investigate and try our utmost best to find your missing package, we cannot guarantee another replacement due to any delivery, shipping or fulfilment issues outside of our control and the limited number of pieces available in our drop.

We work with a print-on-demand manufacturer. They have locations in Los Angeles and Philadelphia, so depending on where you are, your orders are printed and/or embroidered and then shipped from the facility which is most location efficient. 

You’ll receive a tracking link via email when your order ships out. This will also contain a link to an order tracking page where you can input your link to track your package. If you have any questions about your tracking or shipment, drop us a line at info@tangerineyard.com.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@tangerineyard.com within 2 days of delivery with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

All our collections are limited edition, made to order and with every purchase we pay it forward immediately. We don’t therefore offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@tangerineyard.com within 2 days’ of delivery and we’ll see what we can do.

*As set out in our terms and conditions, our policy doesn't impact your statutory rights regarding returns and cancellations.

Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at info@tangerineyard.com with photos of wrong/damaged items within 2 days of delivery. We’ll then review the photos and notify you of approval or rejection of your refund request.

We may ask that you return the items for inspection in the event that the pictures are unclear. We may also ask for you to forward us the copy of your order confirmation so we can cross-check our system in the event of the wrong item being received. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially processed.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@tangerineyard.com.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store and in the product description section of every dedicated product page. We also provide guidance on whether to size up or down depending on the garment on each product page AND have a detailed sizing guide.

With regard to colors, please note that the colors can look different on your monitor to real life. Additionally, because we run limited edition runs we sometimes have two similar colors for the specific piece you may be interested in. We always disclose this on the specific product page and also provide pictures of the potential alternative so you’re aware of this at the point of purchase.

Again, even with the alternative, please note that the color AND print/design can look different on your monitor to real life and you accept this when making the purchase.

Though rare, it's possible that an item you ordered was mislabelled. If that's the case, please let us know at info@tangerineyard.com within 2 days of receiving the order. Include your order number and photos of the mislabelled item, and we'll get back to you with a resolution as soon as possible.

In the event that we accept a return request (see Returns above), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In the event that you've received a wrong or damaged item (see the process for Wrong or Damaged items above) and completed the wrong/damaged items verification process successfully, if the resolution involves sending you a replacement product (depending on availability etc.), then depending on where you live, the time it may take for your replacement product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The last thing we want is for you to be stuck with a damaged item. As highlighted above, if it arrives to you damaged, then please get in touch with us within a 2 days’ of receiving your item(s) with a picture of the damaged item(s) at info@tangerineyard.com and we’ll see what we can do.

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart and the size in your order confirmation. Though rare, it's possible that the garment was mislabelled.

Let us know at info@tangerineyard and if the garment was mislabelled we'll see what we can do to get you sorted out with the correct size or refund depending on availability.

If you'd like a different size, get in touch with us at info@tangerineyard.com and we'll let you know what your next steps are. Please note that due to the limited availability of items in our exclusive drops coupled with the fact that we pay it forward to Feeding America and the Global Foodbanking Network immediately, means that it is highly unlikely you will receive a replacement item in the event that you've chosen the wrong the size and there was no labelling error.

We offer a number of shipping options to fit your needs. Plus, we've set out the estimated time frames for production, shipping and delivery above.

All shipping delivery costs and applicable taxes are set out on the checkout page for you to review prior to confirming any purchase. Costs are dependent on location and there may sometimes be charges beyond our control. Additionally, we do charge for international shipping.

At checkout, we will provide you with details of the applicable shipping costs and an estimated delivery date for your order, which will also be noted on your Order Confirmation email. We do not ship on Saturdays, Sundays and/or nationally observed US holidays. Once your order has gone through the fulfillment process set out above, standard shipping orders can take up to 48 hours to process and express or overnight orders placed after 1PM will ship on the next business day.

Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

Tangerine Yard wants everyone who rocks our apparel pieces or touches the brand to be positively impacted.  Our business model is releasing limited edition apparel collections while paying it forward to help as many people as we can break out of poverty. So with every Tangerine Yard collection release, a direct proportion of sales revenue will be donated to the Global Foodbanking Network and Feeding America.

We’ll publish impact statements upon every collection release so you can see exactly how much has been raised, where the funds have been distributed and the direct on-the-ground impact.

As stated above, we will provide you with details of the applicable shipping costs at checkout. As a general guide, shipping costs vary by order total and can range from $4.95 to $15.95 wtihin the US. For express and overnight delivery, add $10 and $15, respectively.

As stated above, as each Tangerine Yard is hand-printed or embroidered to order, most orders take between 1-9 days to fulfill before shipping. We’ve already gone through the estimated delivery times post-fulfillment above, and here’s a quick rundown again for ease of reference:

USA: 1-5 business days

● Europe: 6–8 business days

● Canada: 5-10 business days

● Australia: 2–14 business days

● Japan: 10-20 business days

● International: 10–20 business days

As stated above, please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays. Orders may be split across multiple shipments and items ordered together may not be shipped on the same day.

As soon as we receive your order, we start working on it right away! Unfortunately, we can't make changes to an order once it's placed. If you have any questions about your order please contact us.

You will receive an email notification confirming shipment, along with a postal tracking code and all relevant shipping tracking information (be sure to check your spam folder).

Once you’ve finished placing your order, you’ll immediately be given an order confirmation number. We’ll also send you an email with this and full details of your order.

If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on Your Account, signing in, and selecting Order History. When you place an order you will receive your confirmation receipt. When the order has shipped, we will email you a postal tracking code and all shipping tracking information. This will include estimated delivery dates and you can use the tracking code to check the status of your parcel with the relevant postal carrier at any time. Please ensure you check your spam folders for tracking details.

If you've not received your tracking number after checking your junk and spam folders please contact us.

The price of products is quoted in multiple currencies on the Site and includes relevant sales taxes where applicable. For example, prices quoted in USD ($) GBP (£) and EUR (€) includes VAT/GST, (where applicable). Prices quoted exclude delivery costs which are added to the total cost of the order during the order process, but before you click on the "BUY NOW" button. Please see our Delivery policy information above for delivery costs by destination and item type. Delivery costs include VAT/GST (where applicable). VAT is not included in our prices for customers outside of the UK. GST is included in our prices for shipments to Australia. Products that are shipped to countries outside of the US may be subject to taxes, brokerage fees, customs duties and import fees levied by the destination country.

If you see that price changes have been made to an item you have recently purchased, this can be for a variety of reasons such as stock, promotions, or demand from customers. Please note that, unfortunately, we are not able to adjust prices or offer a refund or credit for the difference in price.

We make every attempt to have consistent pricing throughout our website. Please contact us if you have any questions about pricing.

We accept the following methods of payment: Visa, MasterCard, American Express, Delta, Solo, Visa Electron, Maestro, PayPal, Google Pay, Shop and Stripe.

Orders made are charged instantly.

If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order.

All Tangerine Yard collections are limited edition and demand for a product can sometimes outweigh the amount we intended to sell in any one collection/drop far quicker than we anticipated, which can result in us not being able to fulfill your order. If this does happen, we will let you know as soon as possible - and of course refund any payment transaction which may have been processed in error. Unfortunately, as this is out of our control, we will not be able to offer any additional compensation for the disappointment of not being able to complete your online order and we apologise in advance for the inconvenience this may cause.